terms & conditions

Returns
While we hope you love your new ceramic, if you do wish to exchange your item we are happy to offer a return for exchange or a store credit within 14 days of receiving your parcel. Please notify us as soon as possible in person, via email or telephone. Any exchanges must be in original condition and original packaging.

Unfortunately elph ceramics is unable to cover any return postage costs applicable to a change of mind exchange. Shipping costs and custom duties (if applicable) are non-refundable in the case of return, return for exchange or store credit.

Refunds
Items may be returns within 10 days of your package being delivered. All returns must be in original condition and original packaging. Any returns are at your cost and the original shipping cost will not be refunded.

Unfortunately elph ceramics is unable to cover any return postage costs applicable to a change of mind return. Shipping costs and custom duties (if applicable) are non-refundable in the case of return.

We recommend you use the original shipping box we used to post your items. 

Once we have received the returned parcel it will be inspected to ensure it's in its original condition. Your refund will be processed within 3-5 business days via the original payment method.

Damages
In the unfortunate event that your parcel arrives damaged, please contact us immediately at hello@elphceramics.com within 48 hours of receiving your parcel. Please include the your order number and images of the damaged box and damaged item(s).

Store Credits
elph ceramics credits do not expire.

Privacy Policy and Full Terms of Trade
You can view Shopify's full privacy policy and terms of trade at checkout. Please be aware that our website is hosted by Shopify, and we are bound also by their Privacy and data policy, which you can read here.