shipping + returns

 

 

Shipping
Online orders are shipped from our Paddington store using Sendle, a registered B-corp and carbon neutral shipping provider. 

You will be sent confirmation of shipping and will be able to track your delivery.

To ensure contactless delivery, the courier will leave the parcel in a suitable place if you are not home.

We cannot deliver to PO Box addresses. Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect. 

Delivery time
Orders are collected from our Paddington on Wednesday, Thursday and Fridays. Parcels with Sendle generally arrive within 1-3 business days for Australian Metro areas. 

International Shipping
We send to Australian addresses as standard. 

Please get in touch at hello@elphceramics.com if you'd like to request international delivery to another country and we will send you a shipping quote. 

Gift Wrapping
elph ceramics offers complimentary gift wrapping on all our orders. 

Packaging
elph ceramics uses carbon neutral tissue paper from No Issue Tissue and recyclable 'bubble wrap'. elph ceramics uses compostable packing pellets when shipping our products. The pellets can be added to your compost, put in your green bin or dissolved in water. 

Return for Exchange
While we hope you love your new ceramic, if you do with to exchange we are happy to offer a return for exchange or a store credit within 14 days of purchase accompanied by proof of purchase. Please notify us as soon as possible in person, via email or telephone. Items must be in as new condition.

Unfortunately elph ceramics is unable to cover any return postage costs applicable to a change of mind exchange. Shipping costs and custom duties (if applicable) are non-refundable in the case of return for exchange.

Refunds
elph store can refund items if they are defective or faulty. Please contact us as soon as possible, within 14 days, with details of the defect or fault. We will then organise with Sendle to pick up the faulty item and refund the item plus associated shipping costs. elph store will refund you via your original method of payment or if you’d rather, we can issue a store credit.

Store Credits
elph store credits do not expire.

Privacy Policy and Full Terms of Trade
You can view Shopify's full privacy policy and terms of trade at checkout. Please be aware that our website is hosted by Shopify, and we are bound also by their Privacy and data policy, which you can read here